Everything You Need.

A complete booking platform built specifically for escape room businesses — not a generic tool with a fresh coat of paint.

Booking Phoenix feature overview
1

Six areas. One platform.

Everything your escape room needs to take bookings, manage operations, and grow — built in from day one.

Bookings & Scheduling
Online booking, slot control, real-time availability, and public or private sessions.
Payments & Vouchers
Multiple payment gateways, deposits, gift vouchers, and coupon codes — all built in.
Customer Experience
Digital check-in, QR codes, waivers, reminders, and a seamless booking flow.
Reporting & Analytics
In-depth reports on room performance, bookings, revenue, and customer behaviour.
Staff & Operations
User permissions, POS, multi-location management, and an audit trail.
Integrations
Stripe, Square, Facebook, Google Ads, Xero, SMS, and a REST API.

Bookings & Scheduling

2

Take online bookings around the clock with a clean, embeddable widget that slots into your existing website. Customers pick their room, choose a time, and pay — without ever leaving your site.

Block slots with custom messaging, set booking cut-off times down to the minute, limit capacity for specific time windows, and offer public or private sessions. You're in control of every aspect of your schedule.

Want to let groups upgrade to a private session at checkout? That's in there too.

Slot management in Booking Phoenix

Bookings & Scheduling

2

Take online bookings around the clock with a clean, embeddable widget that slots into your existing website. Customers pick their room, choose a time, and pay — without ever leaving your site.

Block slots with custom messaging, set booking cut-off times down to the minute, limit capacity for specific time windows, and offer public or private sessions. You're in control of every aspect of your schedule.

Want to let groups upgrade to a private session at checkout? That's in there too.

Payments & Vouchers

3

Accept payments online through whichever gateway works for you. Stripe, Square, Braintree, Authorize.net, PayFast, USAePay, and Paystack are all supported out of the box.

Charge the full amount upfront, or take a deposit — fixed or percentage-based. Offer pay-on-arrival for customers who prefer it. Tax configuration is flexible too, whether you work with inclusive or exclusive rates.

The built-in gift voucher system lets you sell e-vouchers directly from your site — custom amounts, expiry dates, and terms included. Create promotional codes, set usage limits, and track redemptions without needing a separate tool.

Stripe
Square
Braintree
Authorize.net
Gift Vouchers
Coupon Codes

Customer Experience

4

The check-in process is one of the first things your customers experience in person — make it smooth. They can check in via QR code on their own phone, or your team can handle it on a tablet at the front desk.

Collect signatures, have them agree to your terms, gather any custom info you need (dietary requirements, experience level, group name — whatever's relevant). It all happens in a clean, guided flow.

Email confirmations go out automatically. So do reminders before their booking, and optional follow-up messages after the game. All configurable, all yours to customise.

QR Code Check-In
Customers scan and check in from their own device — no queue, no paperwork.
Digital Waivers & Terms
Collect signatures and agreement at check-in. No separate tool needed.
Automated Reminders
Booking confirmations, pre-game reminders, and post-game follow-ups — all automated.
Custom Data Collection
Gather additional info at booking or check-in — up to five custom fields per location.

Customer Experience

4

The check-in process is one of the first things your customers experience in person — make it smooth. They can check in via QR code on their own phone, or your team can handle it on a tablet at the front desk.

Collect signatures, have them agree to your terms, gather any custom info you need (dietary requirements, experience level, group name — whatever's relevant). It all happens in a clean, guided flow.

Email confirmations go out automatically. So do reminders before their booking, and optional follow-up messages after the game. All configurable, all yours to customise.

Reporting & Analytics

5

The dashboard gives you a live view of today's bookings, occupancy, and revenue — before you've even unlocked the front door.

Dig deeper with a full suite of reports:

  • Room utilisation and occupancy rates
  • Booking lead time analysis
  • Group size trends
  • Cancellation tracking with reasons
  • How customers found you
  • Coupon code redemption
  • Revenue and booking statistics
  • Booking heatmap by time of day

All exportable. All useful.

Room Utilisation
Lead Time
Group Size
How They Found You
Cancellations
Booking Heatmap
6

And there's plenty more

A few more things that escape room operators told us they needed — so we built them.

Multi-Location Management

Run multiple venues from one account. Per-branch settings, staff, and branding — fully independent.

Role-Based Staff Permissions

Control exactly what each staff member can see and do. Admins, front-of-house, reports-only — you decide.

Point of Sale

Take walk-in payments and process on-the-spot transactions directly from the staff calendar.

Invoice Generation

Generate and attach PDF invoices to bookings. Useful for corporate clients and group events.

SMS Notifications

Send booking reminders, confirmations, and post-game follow-ups by text. Fewer no-shows, happier customers.

Facebook Team Photos

Automatically post team photos to your Facebook page after a game. Great for organic reach.

Google Ads Conversion Tracking

Fire conversion events when a booking is completed. Know exactly which campaigns are driving revenue.

Xero Integration

Connect to Xero for accounting. Keep your books tidy without double-handling payment data.

REST API

JWT-authenticated API access for custom integrations. Build what you need on top of your data.

Custom Branding

Apply your own CSS, colours, and logo. The booking widget looks like it belongs on your site — because it does.

Pushover Notifications

Get instant push notifications on your phone when a new booking comes in. No polling required.

Audit Logging

A full audit trail of staff actions. Useful when something changes and you want to know who did it.